Request Tracker
/All repositories
Overview
HEALTH SCORE
Concerning
46out of 100
Maintainer coverage is the lead risk. Security posture and development cadence are present but not enough to offset the structural risk.
LIFECYCLE
Active
Consistent commits, responsive maintainers, regular releases, and healthy issue triage.
Health breakdown
Concerning(46/100)
Maintainer availability, known risks and supply chain posture, and whether the project is actively developed or appropriately stable.
Maintainer responsiveness
No PRs or issues were opened in the review window, so response time could not be measured.
Bus factor
No data available. Repository has not been indexed for bus factor.
Organization Diversity
Contributors span 23 organizations.
Project Achievements
LeaderboardsAbout
Request Tracker (RT) is an enterprise-grade issue tracking and workflow management system that helps organizations manage requests, tickets, tasks and workflows. It provides customizable queues, email integration, role-based access control, and reporting capabilities for handling customer service, IT help desk, and project management needs.
First commit
Software value
$12M
Tags
asset-management
bug-tracker
customer-support
helpdesk
helpdesk-ticketing
issue-management
issue-tracker
issue-tracking-system
perl
project-management
support
support-tools
ticket-management
ticketing-system
workflow
License(s)
GPL-2.0
Data sources
Git
GitHub