LFX Platform

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LFX Insights

Help Desk Software Solutions

Platforms for organizing, prioritizing, and resolving customer support tickets.

9 projects

18,329 contributors

$316M

Chatwoot

Chatwoot is an open source customer engagement platform and omnichannel inbox that helps businesses manage conversations across multiple channels including websites, social media, and messaging apps. It provides features like shared inboxes, automated workflows, chatbots, and analytics to help teams deliver efficient customer support.

Contributors

4,319

Organizations

663

Software value

$33M

osTicket

osTicket is an open-source help desk ticketing system that enables organizations to manage, organize and archive customer support requests. It provides features like ticket creation, assignment, tracking, and knowledge base management while supporting multiple communication channels including email and web forms.

Contributors

3,612

Organizations

369

Software value

$11M

GLPI

GLPI is an open source IT asset management and help desk system that enables organizations to manage their IT infrastructure. It provides features for inventory tracking, ticketing, license management, and IT service management (ITSM) following ITIL best practices.

Contributors

3,388

Organizations

175

Software value

$51M

Zammad

Zammad is an open-source help desk and customer support system that provides ticket management, live chat, knowledge base, and multi-channel communication capabilities. It offers features like email integration, social media support, LDAP/Active Directory integration, and a REST API for customization.

Contributors

2,687

Organizations

461

Software value

$33M

FreeScout

FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)

Contributors

2,111

Organizations

247

Software value

$17M

Erxes

Erxes is an open-source customer experience platform that combines marketing, sales, and customer service tools. It provides features for email marketing, lead generation, task management, messaging, and customer relationship management in a unified interface.

Contributors

1,082

Organizations

167

Software value

$20M

Znuny

Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.

Contributors

469

Organizations

42

Software value

$69M

OTOBO

OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. https://otobo.io/

Contributors

340

Organizations

37

Software value

$68M

Request Tracker

Request Tracker (RT) is an enterprise-grade issue tracking and workflow management system that helps organizations manage requests, tickets, tasks and workflows. It provides customizable queues, email integration, role-based access control, and reporting capabilities for handling customer service, IT help desk, and project management needs.

Contributors

321

Organizations

64

Software value

$12M

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