9 projects
Chatwoot
Chatwoot is an open source customer engagement platform and omnichannel inbox that helps businesses manage conversations across multiple channels including websites, social media, and messaging apps. It provides features like shared inboxes, automated workflows, chatbots, and analytics to help teams deliver efficient customer support.
Contributors
4,319
Organizations
663
Software value
$33M
osTicket
osTicket is an open-source help desk ticketing system that enables organizations to manage, organize and archive customer support requests. It provides features like ticket creation, assignment, tracking, and knowledge base management while supporting multiple communication channels including email and web forms.
Contributors
3,612
Organizations
369
Software value
$11M
GLPI
GLPI is an open source IT asset management and help desk system that enables organizations to manage their IT infrastructure. It provides features for inventory tracking, ticketing, license management, and IT service management (ITSM) following ITIL best practices.
Contributors
3,388
Organizations
175
Software value
$51M
Zammad
Zammad is an open-source help desk and customer support system that provides ticket management, live chat, knowledge base, and multi-channel communication capabilities. It offers features like email integration, social media support, LDAP/Active Directory integration, and a REST API for customization.
Contributors
2,687
Organizations
461
Software value
$33M
FreeScout
FreeScout — Free self-hosted help desk & shared mailbox (Zendesk / Help Scout alternative)
Contributors
2,111
Organizations
247
Software value
$17M
Erxes
Erxes is an open-source customer experience platform that combines marketing, sales, and customer service tools. It provides features for email marketing, lead generation, task management, messaging, and customer relationship management in a unified interface.
Contributors
1,082
Organizations
167
Software value
$20M
Znuny
Znuny/Znuny LTS is a fork of the ((OTRS)) Community Edition, one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management.
Contributors
469
Organizations
42
Software value
$69M
OTOBO
OTOBO is one of the most flexible web-based ticketing systems used for Customer Service, Help Desk, IT Service Management. https://otobo.io/
Contributors
340
Organizations
37
Software value
$68M
Request Tracker
Request Tracker (RT) is an enterprise-grade issue tracking and workflow management system that helps organizations manage requests, tickets, tasks and workflows. It provides customizable queues, email integration, role-based access control, and reporting capabilities for handling customer service, IT help desk, and project management needs.
Contributors
321
Organizations
64
Software value
$12M